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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Human rights and mental health (fact sheet)

    The Ontario Human Rights Code (the Code) provides for equal rights and opportunities, and freedom from discrimination. The Code recognizes the dignity and worth of every person in Ontario and applies to the areas of employment, housing, goods, facilities and services, contracts, and membership in unions, trade or professional associations. In Ontario, the law protects you from discrimination and harassment in these areas because of mental health disabilities and addictions. This includes past, present and perceived conditions.

  2. Human rights and mental health project arrives in Ottawa

    February 24, 2011

    Toronto - Ottawa-area residents will have their say at the Ontario Human Rights Commission’s (OHRC) next human rights and mental health round table session on Wednesday March 2, 2011. The OHRC and the Canadian Mental Health Association – Ottawa Branch will meet with consumer/survivors, members of the mental health community, people with addictions, employers and housing and service providers. They will hear personal stories of discrimination and identify solutions and best practices to deal with discrimination in the areas of housing, services and employment.

  5. Human rights and policing: Creating and sustaining organizational change

    This guide aims to encourage and support police services across Ontario in their work as it relates to upholding the Ontario Human Rights Code. The development of this guide is built on the experience gained in a three-year collaborative human rights organizational change project between the Ontario Human Rights Commission (the OHRC), the Toronto Police Service (TPS) and the Toronto Police Services Board (TPSB). The principled human rights approach elaborated in the guide can help police services better serve the needs of Ontario’s increasingly diverse communities, and draw on the strengths of police services’ own internal diversity.

  6. Human rights cases settled as transit providers offer more accessible services

    September 29, 2011

    Toronto - The cities of Hamilton, Greater Sudbury and Thunder Bay and the Ontario Human Rights Commission (OHRC) have settled three human rights cases at the Human Rights Tribunal of Ontario. The OHRC filed the complaints in 2009 to increase accessibility for riders with vision disabilities by ensuring the calling out of all transit stops.

  7. Human Rights Commission reaches accessibility settlement with Mattamy Homes

    February 14, 2005

    Toronto - The home buyer, who uses a wheelchair, was purchasing a new home from the builder, but required a number of alterations to the standard design in order to make the premises accessible. There was an issue as to whether the builder’s policies and procedures appropriately considered accessibility changes upfront either in the contract of purchase and sale, or in the floor plan drawings. This would mean that a home buyer would have to first purchase the standard home, and then meet with a design consultant to discuss potential alterations, with no assurances that the home could be made accessible. The complaint was neither investigated nor referred to the Ontario Human Rights Tribunal for a hearing. Rather, Mattamy Homes decided to resolve the issue in a direct and positive manner.

  9. Human Rights Commission settles claim with respect to the exhibition of closed captioned movies

    July 24, 2007

    Toronto, Ontario - The Ontario Human Rights Commission today announced a settlement in the complaints between Nancy Barker, Gary Malkowski and Scott Simser, and movie exhibitors Alliance Atlantis Cinemas partnership, AMC Entertainment International Inc., Cineplex Entertainment LP and Rainbow Centre Cinemas Inc.

  10. Human Rights Complaints settled against the Ministry of transportation, City of Hamilton and DARTS

    November 25, 2004

    Toronto - A settlement has been reached between two Complainants with disabilities, the Ministry of Transportation, the City of Hamilton, and the Disabled and Aged Regional Transit System(“DARTS”), a transit service for persons with disabilities provided by the City of Hamilton.

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