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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Academic accommodation: New OHRC inquiry report on systemic barriers for post-secondary students with mental health disabilities

    June 8, 2017

    Toronto – Today, the Ontario Human Rights Commission (OHRC) released With learning in mind, a new inquiry report that describes systemic barriers that students with mental health disabilities experience in post-secondary schools. It also outlines the changes the OHRC called for in college and university policies and programs, and the progress these institutions have made in implementing the changes.

  2. RE: University-Mandated Leave of Absence Policy ­raises human rights concerns

    I am writing today to outline the Ontario Human Rights Commission’s concerns regarding the University of Toronto’s proposed University-Mandated Leave of Absence Policy which is being considered by the University Affairs Board tomorrow (January 30, 2018). The OHRC is concerned that the treatment of students contemplated in the Policy may result in discrimination on the basis of mental health disability contrary to the Human Rights Code.

  3. Policy on accessible education for students with disabilities


    The Ontario Human Rights Code  recognizes the importance of creating a climate of understanding and mutual respect for the dignity and worth of each person, so that each person can contribute fully to the development and well-being of the community and the Province. The Code guarantees the right to equal treatment in education, without discrimination on the ground of disability, as part of the protection for equal treatment in services.

    This Policy replaces the Guidelines on accessible education (2004).

  4. OHRC settlement addresses harmful impact of stereotypes on Indigenous youth

    December 13, 2018

    Toronto – After the Human Rights Tribunal of Ontario invited the OHRC to intervene in the case of Gallant v Mississauga, the OHRC reached a settlement with the City of Mississauga and the Applicant, Bradley Gallant. The settlement addresses the harmful impact of stereotypes on Indigenous youth by requiring Mississauga to remove from its sports facilities all Indigenous-themed mascots, symbols, names and imagery related to non-Indigenous sports organizations.

  5. International Day of Persons with Disabilities: Let's ensure all people with disabilities benefit equally from measures to address the pandemic

    December 3, 2021

    Since 1992, the world has been commemorating December 3 as International Day of Persons with Disabilities. While we annually observe this day to promote the human rights of people with disabilities, we need to work daily on resolving the systemic inequities they experience.

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