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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. A Collective Impact: Interim report on the inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service

    From: Public interest inquiry into racial profiling and discrimination by the Toronto Police Service

    In November 2017, the OHRC launched its inquiry into racial profiling and racial discrimination of Black persons by the TPS to help build trust between the police and Black communities. The goal of the inquiry was to pinpoint problem areas and make recommendations. This Interim Report describes what the OHRC has done to date. It provides findings relating to SIU investigations of police use of force resulting in serious injury or death, describes the lived experiences of Black individuals, and offers highlights of legal decisions.

  2. A Disparate Impact: Second interim report on the inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service

    A Disparate Impact, the second interim report in the Ontario Human Rights Commission’s inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service (TPS), confirms that Black people are more likely than others to be arrested, charged, over-charged, struck, shot or killed by Toronto police.

  3. A policy primer: Guide to developing human rights policies and procedures

    December 2013 - The purpose of this guide is to provide organizations with some practical help for developing effective and fair ways to prevent human rights infringements, and for responding to human rights issues such as harassment, discrimination and accommodation needs. Employers, landlords and service providers all have an obligation to make sure that human rights are respected, and can all benefit from the information provided in this publication.

  4. Academic accommodation: New OHRC inquiry report on systemic barriers for post-secondary students with mental health disabilities

    June 8, 2017

    Toronto – Today, the Ontario Human Rights Commission (OHRC) released With learning in mind, a new inquiry report that describes systemic barriers that students with mental health disabilities experience in post-secondary schools. It also outlines the changes the OHRC called for in college and university policies and programs, and the progress these institutions have made in implementing the changes.

  5. Access to locker rooms for trans amateur hockey players: J.T. v. Hockey Canada et. al.

    Background

    This case involved a transgender boy, Jesse Thompson, who was denied access to the boys’ locker room the rest of his amateur hockey team used during the 2012-2013 hockey season. Jesse alleged that this resulted in him being ‘outed’ as trans, excluded from important team interaction and bonding, and exposed to harassment and bullying.

  6. Accommodating students with disabilities - Principles (fact sheet)

    2000 - Once a disability-related need has been identified, or a case of discrimination has been established, education providers have a duty to accommodate the needs of students with disabilities, unless to do so would cause undue hardship. Accommodation is a means of preventing and removing barriers that impede students with disabilities from participating fully in the educational environment. Accommodation involves three principles: dignity, individualization and inclusion.

  7. Accommodating students with disabilities - Roles and responsibilities (fact sheet)

    2000 - The Ontario Human Rights Code guarantees the right to equal treatment in education, without discrimination on the ground of disability, as part of the protection for equal treatment in services. Education providers have a duty to accommodate students with disabilities up to the point of undue hardship. Students with disabilities are not always being provided with appropriate accommodation, and, in some cases, are falling victim to disputes between the various parties responsible for accommodation. The accommodation process is a shared responsibility.

  8. Actions consistent with a human rights-based approach to managing the COVID-19 pandemic

    This document sets out various actions that governments can take that are broadly consistent with a human rights-based approach to managing the COVID-19 pandemic. These actions are neither comprehensive nor exhaustive. Instead, they are a compilation of possible responses that are consistent with Canada and Ontario’s human rights obligations.

  9. Adjudication Boards Built Human Rights into Decisions

    June 18, 2009

    Toronto - Recent settlements of complaints with the Workplace Safety and Insurance Board and the Ministry of Municipal Affairs and Housing show an emerging commitment to human rights, the Ontario Human Rights Commission reports. The settlements follow the Supreme Court of Canada decision in Tranchemontagne v. the Ministry of Community and Social Services. In that decision, the Court told the Social Benefits Tribunal to apply the Code to resolve the issue before it. The Supreme Court stressed the primacy of the Code over other Ontario laws, unless the legislation governing the body expressly states that the Code will not prevail.

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