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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Ontario Human Rights Commission urges Famous Players to provide financial data

    March 8, 2001

    Toronto - Reacting to misinformation in recent media coverage of a case involving Famous Players theatres, Chief Commissioner Keith Norton stated that, "There is a pressing need to give some balance to the information that has been provided to the public. I regret having to take the extraordinary step of commenting on a complaint that has not yet been decided on by the Board of Inquiry."

  2. Commission takes action on disability rights: Sends six Hamilton transit cases to public hearing

    March 29, 2001

    Toronto - Today the Ontario Human Rights Commission sent six disability cases to a Board of Inquiry, challenging the lack of accessibility of transit services in Hamilton, Ontario. The complaints are against the Disabled and Aged Regional Transit System (DARTS), the City of Hamilton, the Ministry of Transportation and the Regional Municipality of Hamilton-Wentworth.

  3. Commission initiates complaints against the Ministry of Health and West Park Healthcare Centre over restrictive access to assistive devices

    March 29, 2001

    Toronto - Following a promise made last week to be more proactive when it comes to issues faced by persons with disabilities, the Ontario Human Rights Commission today initiated complaints against the Ministry of Health and Long Term Care and its contractor, West Park Healthcare Centre. The complaints cite allegations that the Ministry of Health is acting in breach of the Human Rights Code by funding a program that uses discriminatory age-based eligibility criteria in providing assistive devices.

  4. Ruling in Famous Players Theatres case a victory for Ontarians

    September 25, 2001

    Toronto - In a recent ruling by a Board of Inquiry (Human Rights), Famous Players Theatres has been ordered to make three of its theatres accessible to persons with disabilities. The theatres to be upgraded are the Uptown, Backstage and Eglinton. The Plaza was also named in the group of inaccessible theatres in the complaint, but Famous Players Theatres chose not to renew its lease.

  5. Consultation report: Human rights issues in insurance

    October 2001 - In October 1999, the Ontario Human Rights Commission released a Discussion Paper for public consultation entitled Human Rights Issues in Insurance. This Consultation Report summarizes comments and viewpoints that were communicated to the Commission. The Report also examines possible directions to ensure human rights issues in insurance continue to receive attention in the future. A summary of relevant Code sections and selected case law is included in the appendices.
  6. Ontario Human Rights Commission regrets Famous Players decision to close theatres

    December 11, 2001

    Toronto - Reacting to an implementation plan submitted by Famous Players Theatres in accordance with an earlier decision by a Board of Inquiry, Chief Commissioner Keith Norton stated, "The fact that Famous Players has decided to close the three theatres affected by the Board order well ahead of the deadlines set out by the Board, suggests that this decision is economically motivated. I am disappointed by this decision as it deprives local moviegoers from accessing services at these theatres. Clearly, the closings are based on economic reasons and not related to the decision of the Board."

  7. Insurance industry urged to avoid using enumerated grounds of discrimination and genetic testing information for measuring risk

    February 14, 2002

    Toronto - The Ontario Human Rights Commission today released a report on consultations it conducted on human rights issues in insurance. In accordance with the Commission's mandate, the objective of the consultation was to promote awareness, understanding and advancement of human rights in the area of insurance and to examine alternatives to current practices by obtaining input from experts and regulators in the insurance industry as well as from consumers. Access to insurance in our society raises significant issues about distributive justice and fairness in the public sphere, issues that have received scant attention in Canada and in Ontario.

  8. Backgrounder - Human rights and public transit

    2002 - Under the Ontario Human Rights Code, every citizen of Ontario has a right to equal treatment in receiving public services, which include public transit services.Transit providers have a legal responsibility to ensure that transit systems are accessible to all Ontarians. For many, access to public transit is a necessity - in order to obtain an education, find and keep a job, or use basic public services like health care.

  9. Submission of the Ontario Human Rights Commission Concerning barrier-free access requirements in the Ontario Building Code

    March 2002 - This submission is in response to the Ministry of Municipal Affairs and Housing’s (MAH) public consultation on the accessibility provisions of the Ontario Building Code (the “Building Code”). It has become increasingly clear to the Commission that the barrier-free requirements in the current Building Code have not been sufficient to achieve the degree of integration and full participation for persons with disabilities that is intended by the Ontario Human Rights Code (the “Human Rights Code”).
  10. Age discrimination and transit (fact sheet)

    2002 - Under the Ontario Human Rights Code, transit service providers have a legal responsibility to ensure that transit systems are accessible to all Ontarians. Many older persons depend of public transit services to go to work, to get to medical appointments, to go to the grocery store, to participate in recreational activities and to visit family and friends. Transit services that are not accessible can cause isolation and prevent participation of older persons in our communities.

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