Goods, services and facilities
You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:
- stores, restaurants and bars
- hospitals and health services
- schools, universities and colleges
- public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
- services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
- services provided by insurance companies
- classified advertisement space in a newspaper.
Relevant policies and guides:
November 28, 1997 - In accordance with PART IV, s.36 of the Ontario Insurance Commission’s (“the OIC”) Rules of Practice and Procedure for Commissioner, Superintendent and Advisory Board Hearings, the Ontario Human Rights Commission (“the Commission”) submits this letter of comment with respect to the public hearing to be held on an application filed by (the insurer) for an automobile insurance classification system and automobile insurance rates.
October 14, 1999 - Insurance practices routinely make distinctions based on, among other things, gender, age, marital status and disability. While many of these distinctions are based on valid business practices, others raise questions and concerns. These concerns relate to the existence of non-discriminatory alternatives to current practices and about respect for human rights.
August 22, 2012 - We understand that the city passed by law number Z-1-122090 regulating methadone clinics in March 2012. As noted in our letter of February 24, 2012, the Ontario Human Rights Commission (“the OHRC”) has concerns that this type of regulation may discriminate against people with addictions - who are protected by the Ontario Human Rights Code (“the Code”).
July 2, 2013 - The Commission has a number of significant human rights and Charter concerns with the current practice of carding. It has also heard similar concerns from community and advocacy groups.
November 3, 2014 - Dear Dr. Mukherjee, Thank you for this opportunity to contribute to the important discussion regarding the job specification and expectations for Toronto’s next Chief of Police.
August 22, 2014 - Dear Minister, Please find attached the Ontario Human Rights Commission’s (OHRC) submission in response to Ministry of Government and Consumer Services’ consultation regarding change of sex designation on a birth registration of a minor.
February 6, 2015 - Your Worship, I was pleased to learn that on January 20th at a special session, councilors did not pass an interim control bylaw to prohibit the opening of methadone clinics in the Town of Greater Napanee.
February 19, 2015 - Dear Dr. Leet, The Ontario Human Rights Commission (OHRC) has reviewed the College of Physicians and Surgeons of Ontario’s (CPSO) new draft policy, Professional Obligations and Human Rights.
May 30. 2016 - In support of your important responsibility to provide input to the Ontario Police College on the development of this training, we would like to highlight our view that training specific to racial profiling must be provided for it to be successful and for there to be meaningful change.
June 15, 2016 - Dear Minister Orazietti, Congratulations on your appointment as Minister of Community Safety and Correctional Services. The Ontario Human Rights Commission (OHRC) is looking forward to working closely with you, especially as you continue to review the use of segregation within provincial jails, as well as the treatment of immigration detainees held in provincial custody.