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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Adjudication Boards Built Human Rights into Decisions

    June 18, 2009

    Toronto - Recent settlements of complaints with the Workplace Safety and Insurance Board and the Ministry of Municipal Affairs and Housing show an emerging commitment to human rights, the Ontario Human Rights Commission reports. The settlements follow the Supreme Court of Canada decision in Tranchemontagne v. the Ministry of Community and Social Services. In that decision, the Court told the Social Benefits Tribunal to apply the Code to resolve the issue before it. The Supreme Court stressed the primacy of the Code over other Ontario laws, unless the legislation governing the body expressly states that the Code will not prevail.

  2. Ontario Human Rights Commission files complaints against three public transit providers

    July 6, 2009

    Toronto - The Ontario Human Rights Commission (OHRC) today filed applications at the Human Rights Tribunal of Ontario against Hamilton, Sudbury and Thunder Bay transit providers, on behalf of transit riders with a vision disability. The OHRC took the action after these Ontario public transit providers failed to implement plans to call out all stops for bus passengers.

  3. Tough talk

    December 10, 2009

    Thunder Bay - Janice Kakegamic said when she and her friends are standing outside Dennis Franklin Cromarty High School it’s not unusual for people to drive by and yell ‘dirty Indians’ or give them the finger.

  4. Mobilizing Municipalities to address racism and discrimination

    March 15, 2010

    Toronto - The City of Vaughan, the Canadian Race Relations Foundation (CRRF) and the Ontario Human Rights Commission (OHRC) are pleased to announce an important forum that will focus on “Mobilizing Municipalities to Address Racism and Discrimination”. This partnership brings together municipal officials, community representatives, universities and the non-profit sector. Together, they have created an introductory manual for municipalities to confront racism and discrimination.

  5. TSP, TPSB and Ontario Human Rights Commission celebrate new milestone

    May 17, 2010

    Toronto - A major joint initiative between the Toronto Police Service (TPS), the Toronto Police Services Board (TPSB), and the Ontario Human Rights Commission (OHRC) to bring about institutional change in combating racism and discrimination celebrates a new milestone. An event celebrating the project’s completion is being held today at 11:50 a.m, at St. Lawrence Hall.

  6. Human Rights 101 eLearning GOES LIVE on June 8, 2010!

    June 8, 2010

    Toronto - The Ontario Human Rights Commission is launching Human Rights 101, the first in a series of eLearning modules on human rights. Developed with assistance from the New Media Studies Program at the University of Toronto Scarborough and input from community stakeholders, Human Rights 101 users will be able to learn about human rights information from anywhere they have internet access. Created to be accessible to a wide range of users, students, office or factory workers, employers or those new to Canada will be able to get information on human rights history, principles, legislation and policies at the click of a button any time of the day.

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