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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Spreading the message about human rights in housing: you can help!

    June 1, 2011 - At the Ontario Human Rights Commission, we have heard many stories of discrimination in rental housing. Some people face discrimination right at the beginning of their search – in rental housing advertisements. Tenants and advocates have brought a number of these ads to our attention. As a result, we are working with partners in housing and the media to increase awareness of human rights in housing, and find ways to prevent and address discriminatory ads.
  2. Re: Coach who protested racial slur suspended until April (16/12/10)

    December 17, 2010 - Racial slurs and other name-calling because of one’s personal characteristics such as disability, sex or sexual orientation is wrong. The Ontario Human Rights Code makes that clear. It’s also clear that sports organizations and their governing bodies in Ontario must follow provincial human rights legislation. They should be prohibiting and not sanctioning such conduct.
  3. Re: Submission of the Ontario Human Rights Commission on Bill 21, an Act to regulate retirement homes

    May 14, 2010 - The Ontario Human Rights Commission (OHRC) supports the regulation of retirement homes across the province. However, we ask the Committee to consider specific recommendations to amend the Bill to enhance the ability of retirement homes providers to meet their obligations under the Ontario Human Rights Code (Code)
  4. Letter to the Attorney General regarding Police record checks on potential jurors

    June 4, 2009 - The Ontario Human Rights Commission was concerned to learn this past week about broad police record checks being conducted on some jury pools. While this matter raises important issues around disclosure, impartiality, judicial fairness, privacy, and informed consent, there are also human rights implications for individuals with mental health disabilities under Ontario’s Human Rights Code.
  5. Letter to the Globe and Mail Re: Black belt teen strikes back at bully, and rallies community against racism

    May 1, 2009 - I have watched with great interest – and hope – the events unfolding at Keswick High School in the past week. It was so refreshing to see 400 students rising together to tell their peers, their school, and their community, that racism and bullying are not welcome.
  6. Ontario Divisional Court upholds right of employees with mental illness

    August 29, 2008 - The Ontario Divisional Court released a decision earlier this month upholding a discrimination ruling of the Human Rights Tribunal of Ontario in a case argued by the Commission. The Court’s decision in Lane v. ADGA Group Consultants Inc. of Ottawa warrants all our attention because it reaffirms that employees with mental health disabilities have a right to accommodation of their needs under Ontario’s Human Rights Code.
  7. OHRC letter to the former Ontario Insurance Commission

    From: Discussion paper: Human rights issues in insurance

    November 28, 1997 - In accordance with PART IV, s.36 of the Ontario Insurance Commission’s (“the OIC”) Rules of Practice and Procedure for Commissioner, Superintendent and Advisory Board Hearings, the Ontario Human Rights Commission (“the Commission”) submits this letter of comment with respect to the public hearing to be held on an application filed by (the insurer) for an automobile insurance classification system and automobile insurance rates.

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