Goods, services and facilities
You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:
- stores, restaurants and bars
- hospitals and health services
- schools, universities and colleges
- public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
- services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
- services provided by insurance companies
- classified advertisement space in a newspaper.
Relevant policies and guides:
June 1996 - The purpose of this publication is to provide some practical guidance to organizations in developing effective and fair ways to prevent human rights infringements and to respond to human rights issues, such as harassment, discrimination, and accommodation needs. Employers, landlords and service providers all have an obligation to ensure that human rights are respected, and can all benefit from the information provided in this publication.
TORONTO – Today, a coalition of community and advocacy groups, as well as the Ontario Human Rights Commission, issued a joint statement calling on the Government of Ontario and police oversight bodies to immediately implement recommendations of the Honourable Justice Michael Tulloch from his Report of the Independent Police Oversight Review. This statement was prompted by recent events that highlight several police accountability issues that require immediate action. Chief Commissioner Renu Mandhane delivered the following remarks at a press conference at Queen's Park.
2000 - Once a disability-related need has been identified, or a case of discrimination has been established, education providers have a duty to accommodate the needs of students with disabilities, unless to do so would cause undue hardship. Accommodation is a means of preventing and removing barriers that impede students with disabilities from participating fully in the educational environment. Accommodation involves three principles: dignity, individualization and inclusion.
August 15, 2017 - Dear Minister Naqvi, Directors McNeilly and Loparco, and Chair Lamoureux: We, the undersigned, urge the Government of Ontario, the Special Investigations Unit (“SIU”), the Office of the Independent Police Review Director (“OIPRD”), and the Ontario Civilian Police Commission (“OCPC”), to immediately and transparently implement recommendations made by the Honourable Justice Michael Tulloch in his Report of the Independent Police Oversight Review submitted to the Ministry of the Attorney General in March 2017.
September 15, 2017 - Dear Chair El-Chantiry and Chief Bordeleau, Today, I am writing to request an update on the OPS’s response to the Traffic Stop Race Data Collection Project (TSRDCP) report dated October 2016. In particular, please let us know by reply letter what steps the OPS has undertaken to combat racial profiling since the TSRDCP report was released, including any further analysis that the OPS has undertaken at an operational level, specific changes to OPS’ policies and procedures, and any internal or external analysis of the data collected since the TSRDCP report was released.
Education is a “service” under the Code
September 2004- The Guidelines take key principles from the OHRC’s Policy and Guidelines on Disability and the Duty to Accommodate (“Disability Policy”) and apply them to the educational context. They are intended to provide guidance to support education providers and students with disabilities in the fulfilment of their duties and rights under the Code.
I am writing today to outline the Ontario Human Rights Commission’s concerns regarding the University of Toronto’s proposed University-Mandated Leave of Absence Policy which is being considered by the University Affairs Board tomorrow (January 30, 2018). The OHRC is concerned that the treatment of students contemplated in the Policy may result in discrimination on the basis of mental health disability contrary to the Human Rights Code.
Presentation by OHRC Chief Commissioner Renu Mandhane to the Standing Committee on Justice Policy – Bill 175, Safer Ontario Act on Thursday, March 1, 2018.
August 2014 - The Ontario Human Rights Commission (OHRC) is making this submission in response to the College of Physicians and Surgeons of Ontario’s (CPSO) review of its policy on Physicians and the Ontario Human Rights Code (Code).