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WorkGroup Designs Ltd. to globally market Ontario Human Rights Commission's case management software system

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October 14, 2004

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For immediate publication

Vaughan, Ont. - WorkGroup Designs Ltd. has acquired the exclusive right to market and sell the Ontario Human Rights Commission’s award-winning case management information software system (CMIS).

The OHRC first designed the CMIS system back in 1997, and one year later, won the Ontario Government’s Amethyst Award for outstanding achievements by Ontario’s Public Servants, for having developed this time and money-saving technology. The system has helped the Commission manage all its case documents and procedures electronically from the first phone call to a final resolution, with modules developed for handling inquiries, intake, mediation, case allocation, and investigation and litigation functions. It has also been drawing wide attention nationally and internationally, and has become a model for similar organizations, which manage complaint or case processing systems.

“CMIS has been truly critical to the Commission to achieve its case management objectives. However, as one would expect with any seven year old software, we were faced with a clear need for changes, which would have required a significant multi-year investment, ” stated Chief Commissioner Keith Norton, adding, "Given the funding realities, the Commission realized that it must find a way to capitalize on the value of the original CMIS through a long term license of the intellectual capital of CMIS in exchange for significant and ongoing upgrades to the software."

Lori Rainone, President, WorkGroup Designs Ltd. stated, "As the architects of this Domino-based software, we are confident that it provides an affordable, state-of-the-art case management solution for small to medium-sized organizations that are case-driven. We believe it is a valuable asset that can help users improve the overall efficiency of their case management processes, reduce time and costs and ensure consistent standards of service." 

The agreement also entitles other agencies and ministries of the Ontario government to receive significant discounts on the purchase of the software application.  In addition, the Ontario Government will receive royalties on future sales of CMIS to organizations outside the Ontario Public Service.

WGD is a professional services firm offering Expertise Solutions in information technology, organizational development and human resources as well as proprietary Software Solutions focused on case management, flexible staffing and quality measurement and tracking for clients in federal, provincial and municipal governments and agencies as well as manufacturing, health care, food and other industries. The company is listed on the TSX Venture Exchange (WGD).

WGD Contacts:
Scott Langdon, Media Relations

Lori Rainone, President

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Jeff Poirier
Senior Policy Analyst
Policy Education, Monitoring and Outreach Branch (PEMO)
Ontario Human Rights Commission