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Notice regarding changes to the complaint processing system

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February 1, 2007

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The Ontario Human Rights Commission is piloting changes to its complaint processing system to make it more straightforward. 
Beginning in February 2007, the Commission will set fixed mediation and fact-finding meeting dates for new complaints. Parties are expected to attend on the set date(s). Where the complaint is not resolved in mediation, parties must provide documents and information, as requested by the investigator, before the fact-finding meeting, pursuant to s.33 of the Ontario Human Rights Code
Fact-finding meetings are part of the investigation to gather evidence and help parties resolve the complaint. When a party does not attend a fact-finding meeting or does not provide requested documents without a sufficient explanation, the complaint could be referred to the Commission for decision with no further notice to the party. 
More detailed information on these changes is available on the Commission’s Web site at
Barbara Hall
Chief Commissioner