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Disability

The Code protects people from discrimination and harassment because of past, present and perceived disabilities.  “Disability” covers a broad range and degree of conditions, some visible and some not visible. A disability may have been present from birth, caused by an accident, or developed over time.

There are physical, mental and learning disabilities, mental disorders, hearing or vision disabilities, epilepsy, mental health disabilities and addictions, environmental sensitivities, and other conditions. 

Relevant policies: 

  1. Commission takes action on disability rights: Sends six Hamilton transit cases to public hearing

    March 29, 2001

    Toronto - Today the Ontario Human Rights Commission sent six disability cases to a Board of Inquiry, challenging the lack of accessibility of transit services in Hamilton, Ontario. The complaints are against the Disabled and Aged Regional Transit System (DARTS), the City of Hamilton, the Ministry of Transportation and the Regional Municipality of Hamilton-Wentworth.

  2. Commission initiates complaints against the Ministry of Health and West Park Healthcare Centre over restrictive access to assistive devices

    March 29, 2001

    Toronto - Following a promise made last week to be more proactive when it comes to issues faced by persons with disabilities, the Ontario Human Rights Commission today initiated complaints against the Ministry of Health and Long Term Care and its contractor, West Park Healthcare Centre. The complaints cite allegations that the Ministry of Health is acting in breach of the Human Rights Code by funding a program that uses discriminatory age-based eligibility criteria in providing assistive devices.

  3. Ontario Human Rights Commission achieves a current caseload

    May 17, 2001

    Toronto - Chief Commissioner Keith Norton today released the Ontario Human Rights Commission's year-end results for the fiscal year 2000-2001. In speaking about the Commission's major accomplishments for the year, Mr. Norton stated that, "Five years ago, when I began my first term as Chief Commissioner, I identified a current caseload as a top priority. I am pleased to report that we have accomplished this important goal."

  4. Ruling in Famous Players Theatres case a victory for Ontarians

    September 25, 2001

    Toronto - In a recent ruling by a Board of Inquiry (Human Rights), Famous Players Theatres has been ordered to make three of its theatres accessible to persons with disabilities. The theatres to be upgraded are the Uptown, Backstage and Eglinton. The Plaza was also named in the group of inaccessible theatres in the complaint, but Famous Players Theatres chose not to renew its lease.

  5. Ontario Human Rights Commission regrets Famous Players decision to close theatres

    December 11, 2001

    Toronto - Reacting to an implementation plan submitted by Famous Players Theatres in accordance with an earlier decision by a Board of Inquiry, Chief Commissioner Keith Norton stated, "The fact that Famous Players has decided to close the three theatres affected by the Board order well ahead of the deadlines set out by the Board, suggests that this decision is economically motivated. I am disappointed by this decision as it deprives local moviegoers from accessing services at these theatres. Clearly, the closings are based on economic reasons and not related to the decision of the Board."

  6. Ontario Human Rights Commission sends 121 complaints to public

    March 2, 2004

    Toronto - At its meeting on January 28, 2004, the Commission decided to refer an unprecedented 121 autism-related complaints to the Human Rights Tribunal of Ontario. The complaints against various Government of Ontario ministries allege discrimination on the basis of disability in accessing services. The Commission has referred the complaints based on the restrictive eligibility criteria for funding support and long waiting lists for a government program.

  7. Seven restaurant chains make landmark commitment to improve services for customers with disabilities

    April 6, 2004

    Toronto - The Ontario Human Rights Commission today announced that seven chains, Country Style Donuts, McDonalds, Pizza Hut, Starbucks, Subway, Swiss Chalet and Tim Hortons have made commitments to a process that will eliminate barriers for customers with disabilities. This result was obtained after the Commission shared the results of an independent accessibility audit with the chains.

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