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The Office of the Executive Director  (EDO) is responsible for directing the business operations of the Commission and acts as the administrative link with the Government through the Ministry of Citizenship’s Deputy Minister’s Office.  One of its key functions is to set the strategic direction of the Commission through the development of long-term goals, annual business plans, approval of budgets and staff objectives.

In 2002, the EDO championed a number of initiatives aimed at increasing both employee satisfaction and operational effectiveness of the Commission.  These included employee-led Kaizen reviews of investigation and intake processes, as well as new performance management, organizational health and learning plan processes for Commission staff.

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